SMALL BUSINESS SOLUTIONS
VOICE AI SOLUTIONS
REAL-TIME INTELLIGENCE
Natural conversation is only the surface. We engineer enterprise-grade Voice AI solutions for sales and customer service, including speech recognition, turn detection, orchestration, telephony, integrations, and production infrastructure.
FROM STRATEGY TO PRODUCTION
AI transformation should not end with a roadmap.
Use AI and digital engineering to win more customers, modernize operations, and build what comes next. You bring the ambition; INNOVERIC handles the execution.
INNOVERIC works across the full delivery lifecycle: understanding the opportunity, designing the architecture, building the technology, integrating enterprise systems, deploying securely, and improving performance in production.
CUSTOMER EXPERIENCE & CONTACT CENTER AI
CONNECTED CUSTOMER OPERATIONS
A capable voicebot is not a transformed contact center. We connect channels, orchestration, enterprise knowledge, CRMs, workflows, analytics, and human agents into one operating system for customer experience.
Transform your customer experienceVoice · chat · messaging · web
Models · knowledge · workflows
CRM · ticketing · core platforms
Handoff · copilots · operations
AGENTIC AI
AI THAT EXECUTES
We build production-grade agents that reason, use tools, interact with enterprise applications, coordinate workflows, and complete real work, with explicit controls and human approval where it matters.
CAPABILITIES
ONE ACCOUNTABLE PARTNER
Strategy, AI, software, infrastructure, and operations are interdependent. Our capabilities are designed to work together.
HOW WE WORK
STRATEGY TO PRODUCTION
Every engagement is structured around clear decisions, engineering ownership, and measurable progression into production.
Understand the business problem, customer journey, systems, data, and operating context.
Prioritize opportunities by measurable value, feasibility, risk, and readiness.
Design the models, systems, integrations, controls, and deployment environment.
Engineer production-ready AI, software, automation, and integration layers.
Connect the solution to enterprise data, tools, workflows, and people.
Launch securely into the target infrastructure with operational ownership.
Measure performance, improve continuously, and expand what works.
ENTERPRISE DEPLOYMENT
BUILT FOR YOUR INFRASTRUCTURE
Architecture should fit the customer's security, performance, regulatory, and operating environment, not the other way around.
INDUSTRIES
DOMAIN-AWARE ENGINEERING
We work with organizations where customer experience, operational reliability, security, and enterprise integration are essential.
Voice AI, agent copilots, automation, analytics, and connected customer operations.
Service automation, claims workflows, document intelligence, predictive models, and integrations.
Secure AI deployments, intelligent workflows, customer experience, and model engineering.
Customer service, personalization, recommendations, conversational commerce, and digital platforms.
Contact center transformation, Voice AI, agent assistance, and workflow intelligence.
Secure assistants, intelligent workflows, automation, and modern software engineering.
AI-native product engineering, model integration, agents, infrastructure, and platforms.
GLOBAL ENGINEERING MODEL
SPECIALIZED TALENT, CONNECTED DELIVERY
Our distributed engineering and professional network spans France, India, Canada, UAE, Morocco, and USA, bringing together specialized expertise with consistent standards for architecture, communication, delivery, and quality.
THINGS WE BUILT
EVIDENCE WITHOUT EXAGGERATION
Explore product work across wealth management, conversational AI, agentic HR, and Shopify commerce. Product status and implementation scope are made explicit.
A live Canadian anime merchandise store, redesigned from a studio site into a complete Shopify shopping experience.
A complete product vision for wealth advisory: one workspace for the practice, another for its clients.
A multi-tenant platform that gives small and medium businesses configurable AI agents for customer engagement.
An agentic HR platform for Canadian teams, designed around the complete employee lifecycle and built-in compliance.
Architecture patterns for low-latency conversations, telephony, enterprise tools, and human service operations.
View delivery patternControlled agent systems that use knowledge, tools, approvals, and observability to execute real processes.
View delivery patternModel selection, adaptation, serving, and software integration designed as one production system.
View delivery patternOUR WORKS
Delivered customer journeys across ecommerce, insurance, card services, automotive care, appliance support, and enterprise IVR.
From on-premise and CCaaS telephony, IVR, and call routing through Voice AI, RAG, and enterprise system integrations.
Authentication, transfers, governed customer journeys, and integrations designed for operational control.
Examples include Edenred, Volkswagen, Prometheus, Bath & Body Works, KitchenAid, and Michelin.
A fast, easy-to-use, and affordably priced real estate conveyancing solution for Ontario lawyers—built by lawyers and perfected by clerks to keep lawyers at the centre of every deal.
TECHNOLOGY ECOSYSTEM
VENDOR-INDEPENDENT
We work across modern AI and enterprise technology categories without presenting technology access as an official partnership.
LET'S BUILD WHAT COMES NEXT
Bring us the business problem, the technical constraint, or the system that needs to change. We'll help define what should be built and engineer it into production.